User talk: Donald11

As a nurse case manager, it's crucial to uphold patient confidentiality, ensuring that sensitive information remains protected at all times. Additionally, refrain from making promises or assurances that cannot be guaranteed, as this can lead to false expectations and erode trust. Avoid being judgmental towards patients or their circumstances, maintaining a respectful and supportive tone in all interactions. Use language and tone that convey empathy and understanding, while also addressing patient concerns seriously and with care. Respect cultural and religious sensitivities, being mindful of differences that may impact communication and care. Acknowledge the severity of situations without downplaying them, and avoid assigning blame to patients or colleagues. Instead, focus on finding solutions and providing support.